How can I track my order?
You can follow the status of your order in detail on the "My Orders" page and see the status of your products step by step. If you want, you can see your order details, send us a message about your order or place the same order again.
Kindly note that at this time we are unable to cancel orders before they are shipped.
Can I change the shipping address or recipient name of my order?
Check the status of your order on the "My Orders" page. If the status of your order is "Payment Confirmed" or "Preparing for Shipping", select the Address / Recipient Update option from our Contact Us page and send a message to the Recipient / Address information.
Your recipient/address update that you sent via message will be entered into the system when it reaches us.
How can I cancel my order?
If you ordered the wrong product or changed your mind, you can easily cancel your products before the cargo preparations begin.
To do this, first check the status of your order on the "My Orders" page. If the status of your order is "Payment Confirmed" or "Preparing for Shipping", please submit your cancellation request by selecting "Cancellation of Order" from our Contact Us page.
If the status of your order shows as "Shipped", you cannot cancel your order. In this case, after receiving the cargo, start the return process without opening the package and without damaging the package of the product.
After the order is canceled or the product return process is completed, your payment will be refunded and you will be notified by e-mail within 2 (two) business days.
When will my order be given to cargo?
For products that are in stock:
- If you place your order until 14:30, the same day
- Orders after 14:30, the next day
- In case of weekend or public/mandatory holiday, first working day
Out of stock products are also shipped within 2-3 business days.
You will be informed by e-mail after your order is shipped.
What if the product I receive is not as pictured?
The products we offer for sale are selected meticulously and of high quality, and they are checked again before adding them to our site. Therefore, whatever product you see on our site and you like, the product that will be sent to you will be the same. Since customer satisfaction is our primary goal, we do not send any deceptive or different products.
However, in case we missed it, if you encounter a problem with the product even though you received your package from the cargo intact, if you contact us, we will help you to be satisfied with the shopping you have made.
I received a damaged Item, what do I do?
We check the products before sending them to you, and after making sure that there is no possible production error, defect or damage, we provide shipping by affixing a warranty label on it. As long as the product package is not damaged during shipping, you can be sure that the products you receive are safe and sound.
However, in case we missed it, if you encounter a problem with the product even though you received your package from the cargo intact, if you contact us, we will help you to be satisfied with the shopping you have made.
I don't like the product I received, what can I do?
Since the products on our site are hygiene group products, it is not possible to return the products that have been opened, the warranty label is torn, and the tried products in terms of hygiene.
However, if you do not like the product you have received, please contact us and we will do our best to assist you.
However, in case we missed it, if you encounter a problem with the product even though you received your package from the cargo intact, if you contact us, we will help you to be satisfied with the shopping you have made.
What is your exchange policy?
We do not offer an exchange for the products you have purchased.
You can return the product you have purchased within 14 days, provided that the package is unopened and the warranty label is not torn, and you can purchase the product you want again.
The product you return will be checked, if it is unopened and untried, your refund will be made to the card / account you paid for within 2 business days.
Opened and tried products will not be accepted and will be sent back to your address at your own expense.
What is your return policy?
We sell are underwear products, they are included in the scope of hygiene products. In cases, where the packages of such products are opened, the warranty label is torn or tried, the right of withdrawal and refund are not legally possible.
But in the slightest possibility of any dissatisfaction, if you send a short e-mail about your dissatisfaction to our customer satisfaction with e-mail address, your phone and order number.
As icgiyimdemoda.com, we will be returning to you with our solution proposal within 2 working days at the latest for your satisfaction.
What payment options do you accept?
We accepts American Express, Maestro, MasterCard, Visa as well as various other local debit cards options.
We also offer the payment method bank wire.
Which currency is displayed on the website?
The currency used on our site is Turkish Lira. Other currencies are currently unavailable.
Do you store my payment information?
We does not receive or store any payment information. All transactions are handled directly by bank and/or virtual pos provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.
From where are your products shipped?
All orders to the your city are sent from our office in Istanbul.
How long does it take for my order to reach me?
It usually takes 1-3 business days to arrive in your city.
How can I view my tracking number?
Your tracking number; occurs after your order is shipped. If your order has been shipped, if you click on the "Details" button after entering the "My Account - My Orders" page, you can see the cargo tracking number, and you can easily track your product with the "Track Order" button.
I received a damaged Item, what do I do?
During the delivery of your order, you should open and check your package next to the cargo officer.
Even if there is no problem with the cargo packaging, your control is important. If there is damage to the package, the cargo officer must have a Damage Determination Report, and if there is no damage to the package but the product is damaged, a Due Diligence Report must be prepared.
However, in case we missed it, if you encounter a problem with the product even though you received your package from the cargo intact, if you contact us, we will help you to be satisfied with the shopping you have made.
Can I send a gift to someone and add a gift message?
If you specify that you want to send a gift and the content of your gift message when ordering the product, we provide the product you have received as a gift package and by printing your message on the gift card, we send it as a confidential package. If you wish, you can choose from the gift boxes on our site and add them to your order and have your product sent in a gift box.
Take advantage of our free gift wrapping service to send someone special a gorgeous.
How do I get coupons?
When you become a member of our site, a welcome coupon is automatically defined in your account.
After successful completion of your first purchase, a coupon will be added to your account.
Do not forget to check your coupons after logging in to your account, as campaign coupons can be defined in your account periodically.
Since the discount amount in the defined coupon is variable, the coupon usage conditions and amount are sent to you via e-mail.
How do I use my coupons?
Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "APPLY". You can only use one coupon code per order.
I forgot my password, What Should I do?
To re-set your password, follow the 'FORGOT PASSWORD' instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.
Is my membership information shared with others?
Your membership information (name, address, phone, etc.) is not shared with anyone and is stored on our server with 256Bit SSL protection. Your information is not used for any purpose other than sending your order to you.